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FAQ

Do you need help navigating our website? The most frequently asked questions and their answers are provided here. Check out the topics in the left column or use the drop-down menu below.

The BuyNow Catalog Shipping Client Center & Invoice Virtual collection


Feel free to use our AI-trained ChatBots: Mercator & Ortelius

Ortelius & Mercator chatbots

Mercator ChatBot

Our AI-trained chatbot, Mercator, is designed to provide you with answers about purchasing at the Paulus Swaen site.
Mercator can tell you about shipping, invoicing, terms and conditions and where to find your invoice. We also offer Live Chat Support during business hours.

Ortelius & Mercator chatbots

Ortelius ChatBot

When you have questions about ancient mapmakers, you might try Abraham Ortelius, our AI-trained chatbot, who can provide you with information about many 16th to 19th-century mapmakers and continues to expand its knowledge daily.