How to cancel an order

By registering and buying or bidding in this Buy or Bid sale, users agree to the terms and conditions and understand that they are making a legal commitment to pay for any item where they have bought, or made the highest bid.

If you have placed a bid or offer in error you will need to contact our office immediately by email allerts@swaen.com or telephone +31 (0)20 2255198 or  +1 (727) 687 3298.

If you have left a message at our answering service; you still need to confirm your cancellation by email at allerts@swaen.com.

The My buy-or-bidItem Watch list shows items you have purchased or placed an offer on, or who you want to follow. You are able to delete those items you are no longer interested in by hitting the delete button.
HOWEVER: Deleting an item from "My Buy-or-bid" list does not mean that you delete your purchase or bid.

  • Certificate of authenticityWe warranty the authenticity and condition of each lot described in this catalog, there is no time limitation to this guarantee.
    Defects in lots offered for sale have been carefully noted.
    If a lot is found to be substantially non-conforming to its catalog description, thereby significantly reducing its value, a full refund is done.


  • YOUR RIGHT TO CANCEL THE PURCHASE OF A LOT
  • In accordance with the European Consumer Rights Directive a buyer habitually residing in the European Union has the right to cancel the contract for the purchase of a lot, without giving any reason.
    The cancellation period will expire 14 calendar days from the day after the date on which you or a third party (other than the carrier and indicated by you) acquires, physical possession of the lot.

  • To exercise the right to cancel you must inform Paulus Swaen Europe bv, which is offering to sell the lot either as an agent for the seller or as the owner of the lot, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, or e-mail (amsterdam@swaen.com).
    To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

    Effects of cancellation
  • If you cancel this contract, we will reimburse you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
    We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
  • We will make the reimbursement without undue delay, and not later than –
    (a) 14 days after the day we receive back from you any goods supplied, or
    (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
    (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

    We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

    You are only liable for any diminished value of the goods resulting from handling that is not necessary to establish the nature, characteristics and functioning of the goods.

  • Paulus Swaen Europe b.v.
    Buy or Bid
    Pieter Lastmankade 2, 1075 KJ Amsterdam
    The Netherlands
    Email : europe@swaen.com
    Tel. +31 (0)20 2255198