Invoice Payments and Shipping

Where do I find my invoice?

Your online invoice is displayed in "My invoices" in My control panel. You must be logged in to view your invoice. Following the close of the auction, we will also email you a copy of the invoice.

Purchases made by EU residents and whose items will be delivered inside the EU will be invoiced, handled and sent by Joppen et Loeb Associes SARL, 31 rue de' Tolbiac, Paris, France.
Such items are sold in the European VAT margin scheme and the invoice includes VAT (VAT is not deductible according to Article 297 E du CGI). The items will be shipped from Paris, and therefore, no import duties are payable by the buyer.

cards
Payments by Credit card, bank wire transfer and PayPal are accepted.
- You may pay in US $ or Euros. We accept Visa / Mastercard, and other major credit cards, as well as PayPal.
- You can pay by clicking on the "Make Payment" button in the invoice. For European customers, we offer payment in Euros. A converted amount in euros at the middle rate is shown.
- Please get in touch with us, if you want to do a direct wire bank transfer either in Euros or US$.

Shipping
A flat shipping fee is added for shipments :
$ 30 to North America.
€ 25 to Europe
This covers International Priority shipping, Packing and Insurance (up to the invoice amount).
This covers International Priority shipping, Packing and Insurance (up to the invoice amount). If you have two or more items, we charge a one-time shipping fee only.

Shortly before shipment, we will email you a shipping notification with a tracking number. Check carefully the shipping address! Please update your shipping address and contact us immediately about your update.

Items are usually shipped one or two working days after payment is received.
Maps are usually shipped flat between thick cardboards or in solid tubes.

If your item can be shipped in an A4-size envelope and no Insurance is requested, the reduced shipping rate of $15.00 will be added to your bill. For parcels of more than 1kg an additional fee applies. You are billed at nominal postal fees.

If you have your own account with FedEx, DHL, UPS we can send it using your account, and no shipping fee is added to your bill.

Returning items

Paulus Swaen fully warrants the authenticity and condition of each lot. Defects in lots have been carefully noted.
Any lot differing from the catalog description may be returned. There is no time limitation to this guarantee.

Please note that if the condition field does not mention splits, tears, discoloration, etc, this means there are none to be found in the item!. We have been serving collectors, institutions, and individual buyers for 40 years. Our quality standards are of a high level !.
A certificate of authenticity is provided for each acquired item.

In case you need to return an item, make return arrangements first. Please get in touch with us at admin@swaen.com or call + 1 (727) 687 3298 or +31 (0)20 2255198

Your right to cancel the purchase of a lot
In accordance with the EU Consumer Rights Directive and habitually residing in the European Union you have the right to cancel the contract to purchase a lot, without giving any reason. The cancellation period will expire 14 calendar days from the day after the date you or a third party (other than the carrier and indicated by you) acquires physical possession of the lot.
To exercise the right to cancel, you must inform Paulus Swaen, which is offering to sell the lot either as an agent for the seller or as the owner of the lot, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, or e-mail (amsterdam@swaen.com).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.